Customers may return eligible items by mail within 30 days of the shipment date to receive a full refund. Please note that KEVIN.MURPHY can only process returns, refunds, or exchanges for items purchased directly on kevinmurphy.com.au. If your purchase was made through a salon partner, any returns or exchanges must be handled directly with the salon in accordance with their specific return and exchange policies.
Returns must be initiated within 30 days of receiving your order, products must be unopened and unused. Returned items will be inspected upon receipt, and refunds will be credited to the original payment method.
For assistance with your return, please contact us at support-emea@kevinmurphy.com.au or use our contact form to obtain detailed return instructions. Once your return is received and processed, you will receive an email notification regarding the status of your refund or exchange.
The processing time for refunds may vary based on your payment method, but we strive to resolve all refund requests promptly.